Salon Policy

To keep appointments running smoothly and fairly for both our clients and independent stylists, the following policies apply to appointments booked with stylists operating from Emphasized Hair. By securing an appointment, you acknowledge and agree to the relevant booking and cancellation terms below.

Deposits & Cancellations
A 30% non-refundable deposit is required to secure all appointments.

We kindly ask for a minimum of 48 hours’ notice for cancellations or rescheduling. Cancellations made within 48 hours will result in the loss of your 30% deposit.

No-shows and cancellations made within 12 hours of your appointment will incur an additional 20% cancellation fee, meaning a total of 50% of the appointment value will be retained/charged.

We understand that life happens; however, these policies are in place to protect the time and livelihood of our independent stylists.

Running Late

We understand that sometimes things don’t go to plan. If you’re running late, please contact your stylist directly as soon as possible.

We allow a 15-minute grace period where possible. Arriving more than 15 minutes late may mean your service needs to be adjusted or, if there is no longer enough time to complete your appointment safely and to our usual standard, rescheduled.

Where an appointment cannot proceed due to late arrival, the applicable cancellation policy may apply.

Booking Ahead

Our stylists work one-on-one with their clients, and some colour and extension appointments can take several hours. Because of this, availability can be limited, particularly for late nights, Saturdays and larger appointments.

We strongly recommend booking your next appointment in advance to secure a time that works for you. While we’ll always do our best, preferred dates and times cannot be guaranteed.

Appointment Changes

Please ensure you book the services you require, as appointment times are reserved specifically for the services selected. If you’d like to add to or change your service, please contact your stylist before your appointment so they can confirm there is enough time available.

Hair Extensions

Hair extensions are individually selected and ordered specifically for each client following consultation.

A 50% non-refundable deposit is required before extension hair is ordered. As the hair is specially ordered for you, this deposit cannot be refunded once your order has been placed.

The remaining balance is payable in accordance with your stylist’s individual payment terms.

If you need to reschedule your installation appointment, our standard cancellation and rescheduling policy applies.

For ongoing maintenance, we recommend booking your move-up appointments in advance, as extension appointments require additional time and availability may be limited.

Please follow the aftercare advice provided by your stylist to keep both your natural hair and extensions looking their best.

Refunds & Service Concerns
We want you to absolutely love your hair and your experience with us. Deposits are non-refundable, and refunds are not offered for change of mind.

If you have any concerns with your service, please contact your stylist directly within 7 days so they have the opportunity to work with you and find an appropriate solution.

A little note from us

Thank you for respecting our stylists’ time and the policies that allow them to run their independent businesses sustainably. We genuinely appreciate every person who chooses to visit Emphasized Hair and can’t wait to have you in our space. ♥